As an extra service Medietek provide hotline service. Even if you did not purchase your equipment from us. You only pay for the time you use.
The first time you use our hotline support you purchase a hotline voucher. You have access 24 hour a day, seven days a week.
Voucher with 6 sessions DKK 650/- / €85
Voucher with 3 sessions DKK 1200 / €160
1 session is 10min between 08:00 - 16:00 Danish time
2 sessions are charged from 16:00 - 22:00
3 sessions are charged 22:00- 08:00. Weekends and holidays.
Outside of business hours we cannot guarantee that a technician is available for the subject in question.
The voucher is valid for 12 months from the date of purchase.
Please note that if you have purchased your equipment from us then a voucher is not require for support within normal business hours.